

Add to your work routine
Shipping FAQ'S
When will my order ship?
Orders are typically processed within 1–2 business days. Shipping times vary based on your location and the shipping method selected at checkout.
• Within the United States: Shipping typically takes 2–5 business days, depending on the destination and customs clearance.
• Within Canada: Estimated delivery is 4-10 business days.
Once your order has been shipped, you’ll receive a tracking number via email to follow your package every step of the way.
Can I pick up my order in person?
Yes, absolutely! Local pick-up is available at our LASHÒSOPHY Beauty Supply Shop, located at:
📍 1555 Scott Road, Burbank, California 91504
Shop Hours:
Mon: 10:00 AM – 8:00 PM
Tues: 10:00 AM – 8:00 PM
Wed: 10:00 AM – 8:00 PM
Thurs: 10:00 AM – 8:00 PM
Fri: 10:00 AM – 8:00 PM
Sat: 11:00 AM – 5:00 PM
Sun: 11:00 AM – 5:00 PM
To use this option, simply select “Local Pick-Up” at checkout. You’ll receive an email notification as soon as your order is ready — typically within 5 to 24 hours.
✨ Need it fast?
If you’re in a pinch, leave a note at checkout and we’ll do our best to have your order ready for same-day pick-up.
What is your return policy?
Due to the nature of beauty and hygiene products, all sales are final.
If your order arrives damaged or incorrect, please contact us within 3 days of delivery and include clear photos of the affected items — we’ll make it right!
📩 Reach our customer support team at: hello@lashosophy.com
Please Note:
Products that have been opened or used are not eligible for refunds or exchanges.
Can I change or cancel my order after placing it?
We process orders quickly to ensure prompt delivery, so we cannot guarantee changes or cancellations once an order has been placed.
If you notice an issue with your order, please reach out to us immediately at 📩 hello@lashosophy.com, and we’ll do our best to assist you.
Do you ship internationally?
Yes! LASHÒSOPHY proudly ships worldwide.
International shipping rates and delivery times vary based on your location and will be calculated at checkout. Please note that customs fees, duties, or taxes may apply depending on your country — these are the responsibility of the recipient.
You’ll receive a tracking number via email once your order ships so you can follow its journey to you, wherever you are in the world.